Last updated: December 2026. 4eve regularly reviews and updates this Privacy Policy in line with new technologies, business practices, and legal requirements.
Our Commitment
4eve is committed to protecting your privacy. We use bank-level encryption and comply with international data protection standards. Your personal information is never sold or shared with third parties without your consent. We only collect necessary information and use it solely for legitimate purposes.
256-bit SSL Encryption
GDPR Compliant
Secure Servers
1. Overview
This Privacy Policy applies to the use of the 4eve platform and all its services. 4eve is an online gaming platform offering Live Casino, slots, and other gaming services to players in Bangladesh. We understand the importance of your privacy and data protection, and our systems and policies are designed with that in mind.
1.1 4eve as Data Controller
4eve is the data controller of your personal information. This means we are responsible for making decisions about how and why your information is processed. We ensure that your information is handled in accordance with applicable data protection laws and regulations. If you have any questions or concerns about our data processing, you may contact us at [email protected].
1.2 Who This Policy Applies To
This Privacy Policy applies to all individuals who:
- Visit or browse the 4eve website
- Create and maintain an account on 4eve
- Play games and place bets on our platform
- Use our customer support service
- Receive our marketing communications
2. What Information We Collect
4eve collects various types of information to provide and improve our services. We only collect information that is necessary and for legitimate business purposes.
2.1 Personal Identity Information
During registration and account verification, we collect the following information:
- Name: Full name as it appears on your government-issued ID
- Date of Birth: To verify age and confirm you are 18+ years old
- Address: For verification of current residential address
- ID number: National ID or passport number
- Phone Number: For communication and two-factor authentication
- Email Address: For account communications and notifications
2.2 Financial Information
To process payments and manage financial transactions, we collect:
- Bank account details or mobile wallet numbers (bKash, Nagad, Rocket)
- Payment transaction history and receipts
- Deposit and withdrawal records
- Source of funds information (for AML compliance)
Important: We do not store your full bank account or card details. All payment information is encrypted and processed through secure payment gateways.
2.3 Gaming and Transaction Data
Information related to your activity on the 4eve platform:
- Betting history and game preferences
- Records of wins and losses
- Use of bonuses and promotions
- Login history and session times
- Chat logs and customer support interactions
2.4 Technical and Usage Data
Information automatically collected when you use our platform:
- IP address and geographic location
- Device information (model, operating system, browser type)
- Cookies and Similar Tracking Technologies
- Page view and click data
- Referral source and navigation path
🔐
Encrypted Storage
All sensitive information is stored with AES-256 encryption and kept on secure servers.
🛡️
Limited Access
Only authorized personnel can access your information, and only when necessary.
✅
Regular Audits
We conduct regular third-party security audits to verify our data protection practices.
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No selling
We never sell your personal information or share it with unauthorized third parties.
3. How We Use Your Information
4eve uses your personal information for various purposes necessary to provide and improve our services.
3.1 Service Provision and Operations
- Create, maintain, and manage your account
- To process bets and game transactions
- To process deposits and withdrawals
- To award bonuses and promotions
- To provide customer support
- To resolve technical issues
3.2 Security and Fraud Prevention
We use your information to keep both you and 4eve safe:
- Verify identity (KYC) and confirm age
- To detect and prevent fraud, money laundering, and other illegal activities
- Protect account security and prevent unauthorized access
- To detect multiple accounts and bonus abuse
- To investigate suspicious activity
3.3 Legal Compliance
We use your information to meet legal obligations:
- Comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
- For tax reporting and reporting to financial regulatory authorities
- To comply with data protection and privacy laws
- Fulfill court orders and law enforcement requests
3.4 Marketing and Communications
If you have given consent, we may use your information to:
- To inform you about promotional offers and bonuses
- To send updates about new games and features
- To provide personalized content and recommendations
- Send surveys and feedback requests
You can unsubscribe from marketing communications at any time by using the link in each email or by changing your preferences in your account settings.
3.5 Service Improvement and Analytics
- Analyze and improve platform performance
- To optimise user experience and interface
- To identify popular games and features
- To understand trends and patterns
- To develop new services and products
4. Information Sharing and Disclosure
4eve protects the privacy of your personal information and shares it with third parties only in the following circumstances.
4.1 Service Providers
We may share your information with trusted third-party service providers who deliver services on our behalf:
- Payment Processors: bKash, Nagad, Rocket, and other payment gateways that handle financial transactions
- Game Providers: Evolution Gaming, Pragmatic Play, NetEnt who provide game software and RNG
- Hosting and Cloud Services: Who manage our servers and data storage
- Verification Services: Third-party KYC and identity verification providers
- Analytics providers: Those that help collect usage statistics and performance data
All service providers are contractually obligated to keep your information confidential and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information when:
- To comply with legal obligations or court orders
- To fulfil lawful requests from law enforcement authorities
- To protect and defend our legal rights
- Investigate fraud, security breaches, or illegal activity
- In the public interest or emergency situations
4.3 Business Transfers
In the event of a merger, acquisition, or sale involving 4eve, your personal data may form part of the transferred assets. We will notify you of any such transfer, and the new entity will be bound by this Privacy Policy.
4.4 With Your Consent
We may share your information for other purposes where we have obtained your explicit consent.
Information Sharing Summary
| Third Parties |
Purpose |
Information Type |
| Payment processors |
Processing Transactions |
Name, payment information, transaction data |
| Game Providers |
Providing Gaming Services |
User ID, bet history, session data |
| Verification Services |
Identity Verification |
Name, address, ID documents, documentation |
| Hosting Provider |
Data storage and servers |
All stored information (encrypted) |
| Analytics |
Service Improvement |
Usage data, device information, statistics |
5. Data Security and Encryption
At 4eve, we use industry-leading technology and practices to keep your personal information secure.
5.1 Encryption and Technical Security
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
- Database Encryption: Sensitive information is stored encrypted at rest
- Firewall: Advanced firewalls prevent unauthorized access
- DDoS Protection: Protection against Distributed Denial of Service (DDoS) attacks
- Secure Servers: All servers are housed in secure data centers with 24/7 monitoring
5.2 Access Control
Access to your data is strictly limited and controlled:
- Only authorised employees who require access are permitted to access your data
- Multi-factor authentication mandatory on all admin accounts
- Regular access reviews and audit logs
- Role-based access control (RBAC) system
- All employees are trained in privacy and data security
5.3 Regular Security Audits
We regularly review and strengthen our security measures:
- Annual third-party penetration testing
- Vulnerability Scanning and Patch Management
- Security Incident Monitoring and Response
- Regular backups and disaster recovery planning
5.4 Your Responsibilities
While we work hard to keep your data secure, you also have responsibilities:
- Use strong and unique passwords
- Never share your login credentials with anyone
- Report suspicious activity immediately
- Do not enable auto-login on shared or public devices
- Stay alert for phishing emails and scams
Our Security Commitment
4eve is committed to keeping your data protected to the highest standards. We continuously update our security measures to keep pace with emerging threats and evolving technology. In the event of a security breach that may affect your information, we will promptly notify you and the relevant authorities, along with any necessary steps to take. Your trust is our most valuable asset, and we are dedicated to protecting it.
6. Cookies and Tracking Technologies
4eve uses cookies and similar technologies on its website to enhance your experience and deliver our services.
6.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. Cookies help the website remember your preferences and provide a better experience.
6.2 Types of Cookies We Use
- Essential Cookies: These are essential for website functionality, such as keeping you logged in and managing sessions
- Performance cookies: Collects website performance and usage statistics
- Functionality Cookies: Remembers your preferences, such as language and settings
- Targeting/Advertising Cookies: Deliver relevant content and offers
6.3 Managing Cookies
You can manage and delete cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some website features. Cookie management varies by browser — please refer to your browser's help section for detailed instructions.
6.4 Other Tracking Technologies
In addition to cookies, we may use:
- Web Beacons: Small graphic images that track page visits
- Local Storage: Browser storage that can hold more data
- Pixel Tags: Tracks email open rates and interactions
7. Your Privacy Rights
You have specific rights over your personal information, and 4eve respects these rights.
Right of Access
You may request a copy of your personal information held by us. We will provide a complete report of your information within 30 days.
Right to correction
If your information is incorrect or incomplete, you may request a correction or update. You can change many details directly in your account settings.
Right to deletion
You may request the deletion of your personal data. However, we may be required to retain certain information for legal or regulatory reasons.
Right to Restrict Processing
In certain circumstances, you can request to limit or suspend the processing of your information.
Right to Data Portability
You may request a copy of your data in a structured, commonly used format and have it transferred to another service.
Right to object
You may object to marketing communications or certain types of data processing. Your preferences will be respected.
7.1 How to Exercise Your Rights
To exercise your privacy rights:
- Log in to your account settings and make changes directly
- Email us at [email protected] with details of your request
- Contact our customer support team via live chat
We will need to verify your identity to keep your information secure. We aim to respond to all requests within 30 days.
8. Changes to Privacy Policy
4eve may update this Privacy Policy from time to time in response to changes in technology, business practices, or legal requirements.
8.1 Notifications
When we make significant changes to this Privacy Policy, we will notify you by:
- By updating the "Last Updated" date at the top of this page
- By sending a notice to your registered email address
- By displaying a prominent notice on the website
- By showing a pop-up notification at your next login
8.2 Your Options
If you do not agree to the revised privacy policy, you have options:
- Request deletion of your account and personal information
- Object to certain types of data processing
- Opt out of marketing communications
Continuing to use the platform after changes means you agree to the new policy.
8.3 Policy History
If you would like to view a previous version of the privacy policy, please request it at [email protected] and we will provide you with the archived version.
9. Additional Information and Security
9.1 Protection of Children and Minors
4eve services are only for individuals aged 18 or above. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a child, we will immediately delete that information and close the account. If you believe a minor has created an account on our site, please inform us immediately.
9.2 International Data Transfers
Your personal information may be stored on servers located in different countries. When we transfer your information across borders, we ensure appropriate safeguards are in place to protect your privacy. We comply with international data protection standards and only work with trusted partners.
9.3 Data Retention
We retain your personal information for as long as necessary:
- While your account is active and to provide services
- To meet legal, tax, or accounting requirements
- To resolve disputes and enforce agreements
- For fraud prevention and security purposes
After account closure, we archive your information for a specific period in accordance with legal obligations, typically 5-7 years. After this period, all personal information is securely deleted.
9.4 Responsible Gaming and Privacy
We may monitor your gaming behavior and patterns to detect signs of problem gambling and provide you with assistance. This information is completely confidential and used solely for your protection. To learn more, visit our Responsible Gaming page.